Refund policy

JEYKA RETURN POLICY

Steps to follow for all online returns:

Once your return has been approved, please send the item back to us via a trackable postal service within 7 days.

  • please email our online team at jeykaau@gmail.com within 7 days of receiving your order to obtain a Return Authorisation Code (RA#)
  • Items must be returned unworn in their original condition with all labels, tickets and tags attached.

  • Once your return has been approved, please send the item back to us via a trackable postal service within 7 days.

Jeyka return address:
 
1/2 Lionel Street 
Doncaster East 3109 
VIC AUSTRALIA

Please note the following conditions apply:

  • We offer refunds on all full price leather clothes, footwear and accessories, we offer exhanges on all footwear and accessories, subject to the below.
  • No refunds exchange only will be offered on sale items
  • Jeyka will not accept returns on items that have been worn, washed or altered.
  • Shoe care is unable to be returned.
  • Both refunds and exchanges must be lodged with in 7 days of delivery. The item must be unworn, in saleable condition and in its original Jeyka packaging.

All returns must be received at our Jeyka return address within 7 days from the date of Return Authorisation Approval. If goods are not received at our return address within this timeframe we may be unable to process your claim, and your order may be returned to you at your cost, or goods may be forfeited.

JEYKA RETURN SHIPPING

Customers are required to pay for shipping costs for returning all items except in the case of faulty goods.
Please use a reliable method of postage. Jeyka is not liable for any loss, damage or delays arising from, or in connection with, the transport and return of your items to Jeyka.

FAULTY ITEMS

Faulty items are classified as faulty if a manufacturing fault occurs within a small time frame. Items that have been damaged from wear and tear are not considered to be faulty. Please note: We can only replace it for the same product in the same size, subject to availability.

SALE ITEMS 

Item/s marked as "FINAL SALE" cannot be returned for a exchange or refund unless in the event of them being faulty. If final sale items are returned despite this policy, items will be sent back to you at an additional charge.

Items purchased as part of a promotion or sale are eligible for exchange only. Refunds are not available for promotional or sale purchases.

REFUNDS 

Refunds will be processed to the original payment method. Please allow up to 5-7 business days for your refund to be processed.

OUT OF STOCK

If the requested exchange item becomes out of stock at the time of processing, our Customer Care team will contact you to arrange an alternative option.

INTERNATIONAL ORDERS

For international orders, we accept exchanges only. No refunds are available. For exchanges, customers are responsible for postage costs both ways.

 

CONTACT US

If you have any questions after placing your order or how to return your item/s to us, contact us at jeykaau@gmail.com